Mr. Joydeep Majumdar, CEO

CEO

Joydeep

Our Team – CEO, Joydeep Majumdar

Joydeep is a graduate from Calcutta University and HE have done his 3 year Diploma in Hotel Management under National Council from IHMCTAN, Calcutta in the year 1991.

During his 28 Years long career, he had the fortunate opportunity to work under varied organizations like

  • The Choice Group of Hotels in Dubai, UAE
  • Holiday Inn (BAS Hotels)
  • Reliance Industries Ltd
  • The Cambay Group of Hotels
  • The President Group of Hotels

All these places incorporated various positive nuances in his way of work, his approach and his management skills. Few of his basic skills that have become part of his work ethics are as such

 

  1. Infrastructural Development,
  2. Man and Time Management,
  3. Revenue Management
  4. Creating Benchmarks,
  5. Working under definitive specs
  6. Creating SOPs,
  7. HACCP accreditation,
  8. Quantity and Quality Management,
  9. System Audit
  10. Menu Engineering,
  11. Manpower training,
  12. Creating Budgets and as well as
  13. Guest Satisfaction Survey and Data Analysis
  14. Customer Data Management
  15. Food Cost Control,
  16. Proficient Energy Management,
  17. Waste Management
  18. Water harnessing and Harvesting
  19. Green Hotel or Eco-friendly Hotel operations

 All of which becomes integral part of such Expenditure Management by means of which he achieves a proper means of control for managing both Expenses and optimizing revenue. And to maintain that he creates SOP (STANDARD OPERATING PROCEDURES) customized to each property he has worked with.

 

HE has an exhaustive bank of training program for all operational departments starting from basic training to specialized programs. Training Schedules like

  • Augmenting Profitability of the Operations
  • Food Safety (Including Written Tests & subsequent Certification of successful staff)
  • F&B Service Flow
  • Specialized Services of Wine, Beverages, Room Service, Butler Services
  • Menu Engineering
  • Housekeeping Management
  • Complain Handling
  • Front Office Operation

Joydeep believes in attentive leadership in his role which he always achieves through “Living by Example” and “Inspect what he Expects” method. He also permeates the same qualities in all his Head of Departments and Supervisors in order to achieve his desired standards through proper delegation of everything – in writing.